Lupa Pets Review: The AI Petcare App and the Vet Software, Explained
Searching "Lupa Pets review" lands you in confusing territory, because the name covers two different products from one company: a free AI petcare app for pet owners and Lupa OS, practice-management software for veterinary clinics. Here's what each one actually is, who it's for, and whether the company behind them checks out.
Reviewed by the MyPawAdvisor Editorial Team
Research-based brand review compiled from the company's public materials, app store listings, B2B review platforms, and funding coverage — current as of June 2026.
The Company Behind the Name
Lupa Pets Ltd is a London-based startup building AI tools for pet care on both sides of the exam table. It's a verifiable business: in October 2025 it publicly announced a $20 million funding roundto expand its AI-powered petcare platform, its consumer app is published under the company's own name on the Apple App Store and Google Play, and its clinic software is listed on established B2B review platforms including G2 and Capterra.
So the legitimacy question that drives most "[brand] review" searches has a clean answer here: this is a real, funded company — not a mystery storefront. The real question is which of its two products you're actually looking for.
Product 1: The Lupa App (for Pet Owners)
Lupa – AI Powered Petcare is a free app for iOS and Android. You build a profile for your pet — species, breed, age, health history — and the app layers AI features on top of it:
- • AI vet chat ("Jerry") — 24/7 question-answering about your pet's health, informed by the profile and history you've entered
- • AI nutrition guidance — food recommendations tailored to your pet's needs and budget
- • Training plans — structured routines for teaching and behavior work
- • Health records in one place — vaccinations, conditions, and medical history
- • Reminders — vet appointments and vaccination schedules
- • Clinic discovery and booking — find nearby vets and book from the app
- • Community and places — a forum of pet owners plus pet-friendly parks, cafés, and hotels
The honest assessment: the feature set is genuinely useful — particularly the single place for records, reminders, and bookings, which is a real gap for most pet owners. The AI chat is best treated as a well-informed first opinion: good for "is this normal," "what should I watch for," and "does this need a vet visit," and emphatically not a replacement for one. No app can palpate an abdomen.
One thing to know before relying on it: the app is still building its public review base — as of mid-2026 it doesn't yet show a large volume of user ratings. That's normal for a newer app from a funded company, but it means you're an early adopter, and features may evolve quickly (the app was updated as recently as this month).
Product 2: Lupa OS (for Veterinary Clinics)
If you're a veterinary professional, the Lupa product you've heard about is different: Lupa OS, an all-in-one practice management system. It combines scheduling, client communications, payments, online booking, and analytics in one platform, with two AI components doing the heavy lifting: an AI medical scribe that drafts clinical notes automatically during consultations, and a 24/7 AI assistant that handles client scheduling and routine communication. The company offers special pricing for AAHA-accredited practices.
Evaluating practice software is its own discipline — if that's your search, the most useful next step is the verified-user reviews on G2 and Capterra plus a direct demo, not a consumer pet blog. We'll keep our lane: from the pet owner's side, a clinic running modern booking and communication software is simply a better clinic to deal with.
Which Lupa Is for You?
🐕 You own a pet
The free Lupa app is the product for you, worth trying if you want:
- • All vet records and reminders in one app
- • A 24/7 first-opinion AI for health questions
- • Nutrition and training guidance in the same place
- • Clinic search and booking without phone calls
🩺 You run a veterinary practice
You're evaluating Lupa OS. Do it the B2B way:
- • Read verified-user reviews on G2 and Capterra
- • Ask for a live demo with your own workflows
- • Test the AI scribe against your consult style
- • Ask about AAHA-accredited practice pricing
Frequently Asked Questions
Q: Is Lupa Pets legit?
A: Yes. Lupa Pets Ltd is an identifiable London-based company that publicly raised $20 million in funding in October 2025 to build its AI-powered petcare platform. Its consumer app is published on the Apple App Store and Google Play under the company's name, and its veterinary software is listed on B2B review platforms like G2 and Capterra.
Q: What is the Lupa app for pet owners?
A: Lupa – AI Powered Petcare is a free mobile app where you create a profile for your pet and get AI-powered features: a 24/7 AI vet assistant ('Jerry') for health questions, AI nutrition guidance, training plans, vaccination and appointment reminders, medical record storage, vet clinic discovery and booking, and a community forum.
Q: Is the Lupa app free?
A: The app is free to download on iOS and Android. As with most AI-powered apps, specific features and any premium tiers can change over time — check the current App Store or Google Play listing for what's included today.
Q: Can the Lupa AI vet replace a real veterinarian?
A: No — and treat any AI health tool accordingly. An AI assistant is useful for general questions, triage-level guidance, and organizing your pet's records, but it cannot examine your animal. For anything urgent, painful, or persistent, see a licensed veterinarian. AI advice is a complement to vet care, never a substitute.
Q: What is Lupa OS?
A: Lupa's product for veterinary clinics: practice management software combining scheduling, communications, payments, online booking, and analytics, plus an AI scribe that drafts clinical notes automatically and an AI assistant that handles client scheduling and communication around the clock. It's aimed at clinics, not pet owners, and is reviewed on platforms like G2 and Capterra.
Q: Why do searches for 'Lupa pets' show two different products?
A: Because the same company runs both: the consumer app for pet owners and the clinic software for veterinary practices. If you're a pet owner, the app is the product meant for you; if you manage a vet practice, Lupa OS is the one to evaluate.
Bottom Line
Lupa Pets is a legitimate, well-funded London company with two distinct products sharing one name. For pet owners, the free app is a genuinely useful organizer with an AI assistant worth having — as long as you treat AI health advice as triage, not diagnosis. For clinics, Lupa OS is a serious practice-management contender that deserves a proper B2B evaluation. Neither is a scam; both are young products from a company still building its track record.